This document details the responsibilities and processes of infinitytravelmate.com (Infinity Travels) (referred to as "Company," "we," "our," or "us") in ensuring the successful fulfillment and confirmation of travel services booked through our platform, including but not limited to flights, cruises, and hotel stays.
By using our services, you acknowledge and agree to the fulfillment process described below. This policy is part of our broader Terms of Service and Privacy Policy and should be read in conjunction with those documents.
We work with multiple third-party vendors, service providers, and global distribution systems to facilitate smooth travel experiences for our customers. The final fulfillment of services (such as flight tickets, cruise bookings, and hotel reservations) is subject to the availability and confirmation provided by the respective service provider.
Fulfillment Timeline
We aim to confirm your booking and issue related documentation within the following timelines:
- Flights: E-tickets are issued within 24 hours of successful payment, subject to airline confirmation.
- Cruises: Booking confirmations are sent within 48 hours, with travel vouchers issued 7–14 days before departure.
- Hotels: Confirmation vouchers are typically sent instantly or within 24 hours, depending on the hotel’s response time.
If confirmation is delayed due to external service provider issues, we will notify you via email or phone.
Methods of Delivery
We use the following methods to deliver your travel documents:
- Email: The primary method for sending e-tickets, booking confirmations, and vouchers. /li>
- User Dashboard: Customers may log into their account on our platform to view or download their documents.
- SMS/WhatsApp Notifications: Select users may opt in to receive status updates on booking fulfillment.
Please ensure your contact information is accurate to avoid fulfillment issues.
Booking Status Notifications
You will be notified at the following stages:
- You will be notified at the following stages:
- Booking confirmed and documents issued
- Any changes, delays, or cancellations from the service provider
Customer Responsibilities
- Make sure that all traveler information is accurate before booking confirmation
- Monitor email and phone messages for fulfillment updates
- Contact our support team within 24 hours if the documents are not received
Cancellations & Changes
Changes to bookings after fulfillment are subject to the terms of the respective airline, cruise line, or hotel. We facilitate changes or cancellations where possible and charge a service fee in addition to any penalties imposed by the provider.
Third-Party Fulfillment
In some cases, the final fulfillment of services (especially cruises and international flights) may be performed directly by a third-party provider. In such instances:
- Our job is to support the booking process
- The provider’s fulfillment terms, including timelines and refund policies, will apply
Support
If you're experiencing issues receiving your booking documents, feel free to reach out to our Fulfillment Team at
Phone: (844) 933-1926,
Email:
privacy@infinitytravelmate.com
