This Refund Policy outlines the practices of infinitytravelmate.com (Infinity Travels) , owned and operated by Infinity Travels (“we,” “us,” or “our”), regarding the collection, use, and disclosure of your personal information when you use our website (the “Service”).
infinitytravelmate.com (Infinity Travels) is committed to providing its customers with top-tier service and support, ensuring you a seamless travel experience. We understand that plans can change, and this Refund Policy is designed to outline the guidelines and procedures for requesting and processing refunds for flights, hotel, and cruise bookings made through our platform.
General Refund Conditions
- Subject to Provider Policies: All refund requests are subject to the terms and conditions set by the respective airlines, hotels, and cruise lines with which your bookings have been made. Each provider has its policies, which can vary based on the booking type, fare class, and specific conditions associated with your reservation.
- Company Discretion: infinitytravelmate.com (Infinity Travels) reserves the right to assess and process refund requests based on our policies, in conjunction with those of the service providers. We aim to advocate on behalf of our customers to secure favorable outcomes whenever possible.
Eligibility for Refunds on Flights
- Refundable Tickets: Tickets classified as refundable are typically eligible for a refund, subject to the applicable fare rules and any associated fees. Eligibility is determined by the conditions set forth at the time of booking.
- Non-Refundable Tickets: Non-refundable tickets usually do not qualify for a full refund. However, in certain circumstances such as medical emergencies or unforeseen events, exceptions may be considered based on the airline's policies and supporting documentation provided by the traveler.
- Partially Used Tickets For tickets that have been partially used, refund eligibility and amounts are subject to evaluation based on the segments flown and the remaining unused portions, as dictated by the airline's fare rules.
Eligibility for Refunds on Hotels
- Refundable Reservations: Hotel bookings that are classified as refundable may be eligible for a refund, depending on the hotel's cancellation policy. These policies often vary by room type, rate plan, and the time at which the cancellation is made.
- Non-Refundable Reservations: Certain hotel reservations, especially those booked under special promotions or discounted rates, may be non-refundable. These conditions are typically highlighted at the time of booking and must be reviewed carefully.
- No-Show & Early Departure: Failure to check in on the scheduled arrival date or an early departure may result in penalties or forfeiture of the booking amount, depending on the hotel's policy.
Eligibility for Refunds on Cruises
- Refundable Fares : Cruise bookings that are refundable may qualify for a refund, subject to the cruise line's cancellation policies and any associated fees. These policies often depend on how far in advance the cancellation is made relative to the departure date.
- Non-Refundable Fares: Some cruise fares, particularly those associated with special offers or last-minute deals, may be non-refundable. The specific terms will be outlined at the time of booking.
- Partial Cancellations: For cruise itineraries that include multiple segments or ports, refunds for partially used bookings will be evaluated based on the unused portion of the trip and the cruise line's policies.
Refund Request Process
- Initiating a Refund: To request a refund for flights, hotels, or cruises, customers should contact infinitytravelmate.com (Infinity Travels)'s customer support team through our official communication channels. Please provide all necessary information, including booking reference numbers, passenger or guest details, and the reason for cancellation.
- Documentation Requirements: Certain refund requests may require additional documentation, such as medical certificates, proof of extenuating circumstances, or other relevant information. Providing complete and accurate documentation will facilitate a smoother review process.
- Assessment and Processing: Upon receiving a refund request, infinitytravelmate.com (Infinity Travels) will review the application in collaboration with the relevant airline, hotel, or cruise line. The assessment will consider all relevant policies and fare or rate rules to determine eligibility and the refundable amount.
Processing Time and Method
- Evaluation Period: The time taken to evaluate and process refund requests varies and depends on both infinitytravelmate.com (Infinity Travels)'s internal processes and the response time from the respective airline, hotel, or cruise line.
- Refund Disbursement: Approved refunds will be disbursed through the original payment method used during booking. In cases where this is not possible, alternative arrangements may be discussed with the traveler.
- Notifications: Travelers will be kept informed about the status of their refund request throughout the process. Communication will be made through email or other preferred contact methods provided during the booking.
Cancellation and Service Fees
- Provider Cancellation Fees: Airlines, hotels, and cruise lines may impose cancellation fees which will be deducted from the refundable amount as per their respective policies.
- infinitytravelmate.com (Infinity Travels) Service Fees : Processing refunds may involve service fees charged by infinitytravelmate.com (Infinity Travels) to cover administrative costs. These service fees would be informed and communicated to the customer during the refund process. process.
Changes and Amendments
- Booking Modifications: Instead of cancelling, travelers may opt to modify their travel dates, destinations, or accommodations. Such changes are subject to availability and may incur additional charges as per the policies of the airline, hotel, cruise line, and infinitytravelmate.com (Infinity Travels).
- Rebooking Assistance: Our customer support team is available to assist with rebooking and making necessary adjustments to travel plans, striving to find the most convenient and cost-effective solutions.
Special Circumstances
- Flight Cancellations by Airline: In events where the airline cancels the flight, customers may be eligible for a full refund or alternative travel arrangements, subject to the airline's policies.
- Hotel Closures or Overbooking: If the hotel is closed or overbooked, infinitytravelmate.com (Infinity Travels) will work with the hotel to either secure a full refund or arrange for alternative accommodation of equal or greater value.
- Cruise Cancellations by Cruise Line: If the cruise line cancels the sailing, travelers may be eligible for a full refund or future cruise credit, in line with the cruise line's policies.
- Force Majeure Events: Situations such as natural disasters, political unrest, or other extraordinary events are handled on a case-by-case basis, with considerations made in alignment with provider policies and applicable laws.
Policy Updates
infinitytravelmate.com (Infinity Travels) reserves the right to amend or update this Refund Policy at any time. Significant changes to the policy will be communicated to customers through appropriate channels to ensure transparency and awareness.
infinitytravelmate.com (Infinity Travels) is to ensure customer satisfaction and provide reliable support throughout your travel journey. We are committed to handling all refund requests with fairness and efficiency, keeping your best interests in mind while adhering to the necessary guidelines and regulations.
Thank you for choosing infinitytravelmate.com (Infinity Travels) for your travel needs. For any inquiries or assistance regarding refunds, customers can reach out to our dedicated support team via:
Phone: (844) 933-1926